Careers

Forward with Anchal: How a customer-first approach makes all the difference

Since 1966, we’ve been pioneering better payment solutions for the Australian financial services sector. Through partnerships with banks, corporates, mutuals and fintechs, our seamless payment solutions are integral to the everyday lives of millions of Australians. When it comes to understanding the impact of this work, IT Change Manager Anchal Gandotra brings unique insight. We sat down to talk to her about her remarkable journey and growing career with Cuscal.

Leading real change

Anchal’s journey at Cuscal is a testament to her passion for learning, and her drive to make a real-world impact. For her, it’s not just about the technical aspects of the work – it’s about what that work means for the millions of Australians who use our services.

“The work we do here really matters,” says Anchal. “The services we provide allow someone to tap their card and buy something meaningful – maybe a gift for their child or to mark a special occasion. That connection between what we do and the difference it makes in people’s lives is what keeps me motivated.”

Before joining Cuscal as an Incident Manager, Anchal honed her skills at larger multinational companies. But with years of experience under her belt, she was ready for a change and Cuscal’s innovative and close-knit culture felt like the perfect fit.

“I love how approachable everyone is here,” she says. “There’s no rigid hierarchy, no layers of approvals. If you need to speak to someone, you can just do it. It’s a collaborative, close-knit atmosphere, and that’s something really special.”

Stepping forward with Cuscal, Anchal is directly connected with stakeholders across the organisation. This exposure to diverse perspectives has allowed her to learn from experienced leaders and develop her own leadership potential.

“One of the benefits of my role is that I work with so many people. It’s given me the chance to learn from everyone and build great rapport. I’ve also been nominated for leadership training programs like Elevate, which are helping me prepare for future roles where I can manage teams and make an even bigger impact.”

Want to deliver interesting, ground-breaking work that has real impact?

Forward with Bec: A leader who’s innovating partnerships and driving change

In the ever-evolving world of payments, Cuscal stands as a pioneer, shaping Australia’s financial services landscape. At the heart of this transformation is Bec Tissington, Head of Strategic Partnerships, whose bold vision and dynamic leadership are charting new territory for Cuscal and its clients. We sat down to chat with Bec about the importance of collaboration and her vision for our new Strategic Partnerships function.

Innovation and growth

When Bec joined us in October 2024, it was a homecoming of sorts. Her extensive experience in financial services – including previous stints collaborating with Cuscal during roles at Citibank and Visa – made her a perfect candidate to lead our newly established Strategic Partnerships function.

“This is my third time working with Cuscal, but my first as an employee,” Bec says. “The relationships I’ve built across the industry, coupled with Cuscal’s vision, made it an exciting opportunity to come on board and drive something new.”

Bec’s role is all about forging connections. Whether she’s collaborating with fintechs, financial institutions or emerging industries, she’s redefining how partnerships can create real value. Her mission is to expand Cuscal’s reach and connect clients with transformative opportunities, all while pushing the boundaries of innovation in payments.

The move to Cuscal came after the acquisition of Basiq, where Bec served as Head of Commercial and Growth. She credits Cuscal with recognising the value Basiq team members could bring, lending fresh perspectives to its established operations.

“What stood out was how much Cuscal valued the energy and innovation we brought from Basiq,” she says. “We felt incredibly welcomed, supported and empowered to be part of a bigger vision.”

Now, leading a greenfield initiative in Strategic Partnerships, Bec thrives on the opportunity to build something from the ground up.

“It’s good scary, not bad scary,” she says. “We’re building something transformative, and it’s incredibly energising to shape what this function can be.”

Join Bec for an accomplished career that’s growing.

Forward with David: Cuscal’s powerful purpose and the chance to give back

From aligning Cuscal’s complex technology layers to exploring AI implementation and tokenisation, Domain Engineering Manager, David Vittor, is thriving on the variety and challenge of life at Cuscal. But David brings more than an incredible technical skillset to our team. He’s a leader with heart, a person driven by purpose, and at Cuscal, he’s found just the place to make real impact.

Because it’s about trust

As you’d expect, like many members of our team, David Vittor had experience working for fintechs before coming to Cuscal. However, David’s reasons for joining us are somewhat different to most – stemming from his time working as a missionary in Zambia.

When David was 23 years old, he travelled to Zambia as part of a missionary group to support local people with teaching at schools and building public toilets. This was a transformative experience for the young software engineer in so many ways, but it really impacted how he viewed financial systems.

“I realised one of the big problems in developing countries is that people often don’t trust their banking systems. It really drove home to me that, at the end of the day, banking and finance are all about trust. Banking simply doesn’t work without it.”

David returned from his second trip to Zambia with a new perspective on the role of banks and financial / payment systems. And that’s when he decided to join Cuscal.

David acknowledges that for many people, payment solutions can feel like an abstract concept. But, he says, once you understand what Cuscal does, you’re able to see the immense impact.

“Working at Cuscal is about helping to create this interconnected community, built around a stable financial system. I think that’s important.”

Forward with Ellen: Reimagining the future with Cuscal

It doesn’t take long after meeting Ellen Giebels to appreciate she’s a lateral thinker with a passion for problem-solving. Since joining our team as a Senior Business Communications Partner in November 2024, Ellen has hit the ground running and is thriving on the chance to tackle big-picture problems.

Joining a team at the heart of it all

When Ellen Giebels walked into our inner-city Sydney office in October 2024, she felt the usual job interview jitters. But very quickly, she also felt something else. Something that surprised her; a sense of being instantly at home.

“I remember meeting everyone the day of my interview and thinking ‘You just can’t fake that warm, human kind of experience,’” Ellen says. “Even though it was my first time in the building, I felt part of the team from the beginning because people were so welcoming and accommodating. They were so candid in my interview about the challenges of the role. To me, that indicated that the organisation was looking for the right people.”

Throughout her career, Ellen has worked at major Australian corporations as well as startups. Yet, she was pleasantly surprised by the different vibe at Cuscal.

“When you think of organisations in this sector, you might assume the culture would be buttoned up and stuffy. But everyone I spoke with at Cuscal was the opposite – really approachable, down to earth and keen to make an impact.”

Although Ellen’s journey is just beginning at Cuscal, she’s already built strong connections with her team and made the most of the opportunity to make the role her own.

“I’m finding out that our team is fun, collaborative and creative. There’s lots of jokes and lots of laughs. Across the team, there is a level of trust and respect, and certainly a level of accountability, as well. Everyone here is clear on the value they’re delivering, and we all take that pretty seriously.”

Build an accomplished career that’s growing.

Forward with Jonny: A new kind of leader with a different approach

There’s something special happening in Cuscal’s Contact Centre, Sydney. Picture connected teams, united in purpose, supporting each other and delivering exceptional results. Leading the charge is our Senior Manager, Jonny Morris, and his dynamic Leadership team. Together, they’re crafting a workplace where collaboration, growth and success go hand in hand. We caught up with Jonny to chat about his unique approach to leadership and his bold vision for the future.

A chance encounter

Jonny’s journey with Cuscal began in the most unconventional way – while sunbathing on holiday in Noosa! While lying on the beach he fielded an unexpected call from a recruiter. With minimal time to research, he embraced the opportunity with characteristic enthusiasm and passion. Little did he know that bold, spur-of-the-moment decision would turn into something extraordinary.

“I didn’t even know who Cuscal was at the time,” Jonny says, “but what resonated with me was the chance to bring my expertise in contact centres to an organisation that truly values people.”

Today, Jonny serves as Senior Manager of Cuscal’s Contact Centre, a critical hub supporting both B2B and B2C operations. His fraud operations team handles everything from inbound and outbound calls to fraud alerts and tactical two-way SMS channels, processing a whopping 110,000 interactions a month! But for Jonny, it’s not about the numbers – it’s about the people.

“I call myself the Chief Happiness Officer,” he says. “Every interaction is an opportunity to build trust and show compassion. It’s my job to make sure our people are supported, motivated and excited to come to work. Because when people care, the results take care of themselves.”

Forward with Lalita: A manager with a passion for problem-solving and innovation

As a payment solution provider in Australia, we’ve set the standard since 1966 with a history of firsts. Now, as we prepare to pioneer the future of payments, it’s talented team members, like Lalita Babu, who are going to help get us there.

Pioneers in the field

When Lalita joined us in 2021, Cuscal was at the forefront of the emerging Open Banking landscape. This revolutionary technology transformed the way Australians manage their money. For Lalita, it represented a chance to build something from scratch and to shape the data economy in a way that integrates payments and innovation.

“It was an exciting time,” she says. “And I really wanted to be part of that.”

After spending three years as our Compliance Manager in Open Banking, Lalita transitioned into Domain Operational Risk and Regulatory Compliance. As a manager in this dynamic and diverse role, Lalita’s work revolves around ensuring Cuscal operates within its risk management framework while meeting stringent regulatory requirements.

But for Lalita, it’s more than a box-ticking exercise. It’s about finding the right approach and, she explains, there’s never just one way to achieve the right outcome.

“People think risk and compliance is very dry – it’s actually not,” says Lalita. “If you get into the depth of it, it’s very interesting. Every day is different, and you’re constantly having to innovate and think outside the box.

“Integrity is at the heart of what I do in Risk and Compliance. It’s about ensuring we get the right outcomes for everyone involved.”

Want to be at the forefront of payment solutions in Australia?

Forward with Lilly: How this young grad is growing her accomplished career at Cuscal

When Lilly Warfield joined Cuscal as an intern in 2023, she had no idea how much it would shape her future. From starting with our Enterprise Technology Services (ETS) Security team to working as a Fraud Officer, Lilly has grown leaps and bounds, successfully transitioning into our Graduate Program in 2025. We sat down to chat with Lilly about her remarkable start and the next steps in her blossoming career.

A stepping stone to success

As a university student, Lilly was nervous about stepping into the corporate world. Would it mean long hours? Tough managers? Or something else entirely? Little did she know that an internship with Cuscal would prove to be the perfect launchpad for her career.

Lilly first joined us as part of a scholarship program during her undergraduate studies at the University of Technology Sydney. As an ETS Security Intern in our security team, she was immediately impressed by a work environment that was open, approachable and eager to invest in her growth.

“I remember starting my internship and just loving the atmosphere at Cuscal,” says Lilly. “It was one of my first experiences in the corporate world, and they made it feel welcoming instead of intimidating. That’s rare.”

By the end of her internship, Lilly had not only gained hands-on experience but also built the confidence to take the next steps in her career. Most of all, Lilly knew she wanted to stay with Cuscal even if it meant taking a slight detour.

While waiting for the 2025 intake of Cuscal’s graduate program, Lilly embraced a new opportunity as a Fraud Officer in the Alert Management Specialists (AMS) team. Now, as she embarks on her graduate journey, Lilly reflects on the significant impact Cuscal has had on her professional development.

“Cuscal has been there every step of the way,” she says. “From helping me find my first role to tailoring graduate rotations to my interests, they’ve always made me feel supported and valued.”

Ready to see how far you can go?

Forward with Simon: Because ‘customer first’ really matters

Simon is the kind of person you want on your client partnership team. Ever since he started in appliance sales in 2011, Simon has focused on ensuring customers are matched with the products and services that exactly suit their needs. This approach is paying dividends in Simon’s role as Client Partnership Manager at Cuscal. What’s more, Simon is finding the space to truly flex his problem-solving muscles, learning and growing as he goes.

Connecting the puzzle pieces

Catch Simon on the soccer field, playing five-a-side, and he’s in his element. No matter his position, Simon is always keenly watching the opposition, looking for the pattern, recognising the play then countering with the best solution. It’s a skill he’s perfected and one he uses in spades in his role at Cuscal.

As a Client Partnership Manager, Simon helps his portfolio of clients (largely fintechs, financial service providers and corporate clients) to implement a diverse range of payment systems, from BPAY to PayTo. Because his clients are generally start-ups, they’re all innovating quickly and tend to move agilely. This means plenty of scope for Simon to exercise his solution-seeking muscles.

“At Cuscal, we’re constantly innovating and problem-solving while still ensuring we meet our obligations as a highly regulated entity. It’s an interesting tension to navigate and I like being on the side that advocates for solutions for the fast-paced clients I work with.”

Having previously worked in the fintech and Software-as-a-Service space before joining us in 2024, Simon was familiar with much of what we do. However, Simon says it’s only at Cuscal that he’s had the chance to truly explore the enormous breadth of payment systems available across the country.

“What appealed to me about Cuscal is that it offers everything. I’m getting the chance to learn about all the different kinds of payments – from real time payments to the ATM work that we do. And there are so many more pieces of the puzzle I’m naturally curious to learn about. I like that Cuscal does everything internally and delivers products first-to-market time and time again.”

Want to go forward with Cuscal?